Does running your restaurant or hospitality business feel like a constant uphill battle and struggle with complaints and waste?
Do you or your staff know the secrets to giving GREAT customer service?
Knowing these neat tips and tricks could earn you MORE BUSINESS revenues and reviews...
Download this Customer Service Excellence cheat sheet to find out how.
What you can expect from this cheat sheet:
Practical and Relevant
Leveraging years of experience to layout everything you need for every part of the customer journey, ensuring your Team can maintain GREAT standards of service from customer Arrival to Departure.
Easily Implementable
It is surprisingly simple to give great service, yet so many businesses miss a trick, especially with poor onboarding and high turnover of staff. This cheat sheet lays out everything your Team need to know to hit the ground running.
success secrets
A massive frustration for Teams is "how little money" they seem to earn from tips and gratuity. This cheat sheet helps tips increase significantly due to an increase in customer experience and satisfaction.
Who this cheat sheet for:
This Customer Excellence cheat sheet is for businesses and business owners who want to "step up" in their service levels to ensure GREAT customer service from customer Arrival to Departure.
This cheat sheet is particularly helpful to:
> Provide tips and tricks to existing Team members looking to improve the service levels they give their customers.
> Help new joiners get the run down of how to give GREAT service to the customers they will be serving.
> Give the Do's and Don'ts on a shift to work SMARTER not harder.
> Increase business turnover through suggestive upselling, proactive hospitality and ensuring return customers.
What is Customer Service Excellence?
Customer excellence is hard to come by these days, especially in businesses seeing a high turnover of staff and inconsistency in how everyone goes about their work.
Looking at business' Google reviews, customer service is often cited as one of the things a lot of businesses faulter on when getting feedback and reviews. But why is this?
While the idea of customer service excellence should be a "gold-standard-given", for a lot of service staff this means "going above and beyond" on expectations at work... or so some think. In reality though it can actually save a lot of time and effort before, during and after a shift.
Download your FREE customer service cheat sheet, which calls out some of the things you and your staff can do immediately to start giving a 10/10 experience to your customers, TODAY!
Let's get to know each other - A little bit about me
Hi there, I'm Matthew,
but you can call me Matt.
Born and raised in a family restaurant in South Africa, I was surprised when I arrived in the UK in 2017 to see the struggles a lot of hospitality businesses go through, such as staffing, sales, profits, and feeling overworked in the business, particularly after working back at home.
After leaving my corporate job as an IT consultant, which I did across multiple companies and businesses, I've returned to my passion and past-time that is the world of HOSPITALITY.
Using all the business the skills I learned in delivering large corporate projects and running my own small businesses, I work with struggling business owners to ACHIEVE SUCCESS for their business.
I'm super passionate about the world of hospitality and how it functions. I firmly believe it is a cornerstone of our society and without it, the world would not cope. It is our responsibility to ensure GREAT hospitality is given to all customers, staff and business owners too.
It is my ambition to help as many businesses as possible to THRIVE, not just survive in such a competitive market.