Working with business owners to get real business results, wherever you are on your journey
Informative, interactive and practical training courses to help you turnaround, grow or scale your business.
Practical and Relevant Courses
This isn't just about "churning out courses" for the sake of it. No! Each course, module and lesson has been created with YOU in mind - to provide helpful training that is relevant to you, your business and the specific context. Course content is also regularly updated, with new modules constantly being added to enhance your learning experience.
If there is something you want to see more of or learn more about, simply get in touch and we will endeavour to make it happen.
Learn At Your Own Pace
We understand that running a restaurant is busy and intense, more so in the world of hospitality. The goal is to make information and teachings as accessible and consumable as possible.
This is why all lessons are short and sharp with individual learning outcomes so you can watch and implement at your own pace, as and when you can from any device, any time and at your convenience.
Resume exactly where you left off. No limits on the number of times you can view video lessons.
Awesome Engaged Community
Be sure to join and be part of our online community to connect with other business owners in who are also committed to improving how their business runs.
With weekly and ad-hoc LIVE training sessions, including guest experts, opportunities to share and learn together, the idea of the online community is to get everyone moving in the right direction to MAKE HOSPITALITY GREAT AGAIN!
Hear what others have to say
Rachael Howourth
His passion, experience and enthusiasm for the hospitality industry shines brightly and his input as a trainer, coach, consultant or board member should be highly sought after.
If you are in hospitality and want to push your business to the next level, then I would highly recommend a conversation with Matthew to understand more about how he can help you."
"Matthew worked with us for 5 years in the restaurant, bar, and eventually as a Manager. Matthew displayed great expertise in customer service and subsequently undertook a lead role in training staff on customer service excellence, ways of working, and upselling.
Matthew was a highly valued member of the staff team and embraced the business vision and mission, was a team player and promoted embedding the culture we tried to drive.
For everyone in the hospitality industry that is looking for a highly competent and skilled coach, consultant, advisor, and trainer I would highly recommend Matthew as he has proven over the years all the value he is able to deliver to all the work he applies himself to."
Tafadzwa Nyakotyo
John F. Kettley
"Hospitality has one of the highest failure rates of any sector, which is why having Matthew as a mentor and turnaround specialist is crucial to creating a positive outcome. Having owned a restaurant I know from first hand experience the value of having an outside perspective come in to help you 'see' where to make changes that will create success.
Matthew has a vast amount of knowledge, experience and passion for building successful hospitality businesses.
I highly recommend him."
My experience in Hospitality and how I can help you and your business...
For as long as I can remember I have had some association to the world of hospitality, working in and around the family-owned restaurants from a young age.
Having worked in multiple businesses I have also seen it all... poor customer service, process waste, stock waste, time waste, store mismanagement, missing stock, short tills, short staff on shift, long night of stock count...the list goes on.
Fortunately though, while holding different positions over the course of a 15-year career in hospitality, including Management, waiter, bartender, back-of-house and even helping with the back-office, administration side of the business, I have a plethora of experience to draw on, including many lessons learned spanning two continents.
Aside from hospitality I have also spent 9 years in the private sector working as a Management Consultant to deliver complex IT projects, meet tight client deadlines and train and mentor other Consultants too.
So why tell you all of this?
Certainly not to impress you, but until we meet this is a short synopsis and showcase of all I have been exposed to during my time here in Earth.
What this means for you, though, is a "solutions way of thinking" derived from years understanding route causes, identifying pain points and then putting together a plan and solution that ACTUALLY WORKS.
The ultimate goal is to make sure systems, processes and procedures work better, to ultimately DRIVE DOWN COSTS and INCREASE TOTAL NET PROFITS.