Have you got all elements of your business under control? Do you know what each element is?
Do you or your staff know the secrets to giving GREAT customer service
One of the biggest challenges facing so many businesses is being TOO focused in one or few of the different areas of the business, such as sales or marketing, without giving due attention to all the other aspects of the business. A high-performing business requires sound coverage of key performance areas to form a strong base and foundation.
What you can expect from this course:
Practical and Relevant
Using real life examples to match the business theory to shine a light on areas of your business you can improve to gain more control while increasing your turnover, margins and profits.
Easily Implementable
Each lesson is accompanied by practical exercises to help you take the online content offline to implement in your business. This ensures you get real results in as short a time as possible to get maximum benefits.
Access to a Supportive Community
Join other restaurant and hospitality business owners in an engaged group so you can share questions, problems and challenges and find ways to overcome them.
Who this course is for:
Has your life always been in hospitality?
Have you ever stopped to learn some of the basic skills of business?
Do you think there may be a gap in your knowledge?
No disrespect, but having worked with different restaurant and hospitality business owners across different businesses, we have found missing foundations in basic business skills and business knowledge.
Business Blueprint
The business blueprint was designed for you to stick up on the wall, and highlights all the keys areas of your business that need care, attention and consideration. It also identifies some of the typical tasks and functions that sit underneath of each key area so you can properly plan your implementation and coverage.
My hope is that this helps move you forwards and gives you food for thought on opportunities to keep improving how your business operates.
Let's get to know each other - A little bit about me
Hi there, I'm Matthew,
but you can call me Matt.
Born and raised in a family restaurant in South Africa, I was surprised when I arrived in the UK in 2017 to see the struggles a lot of hospitality businesses go through, such as staffing, sales, profits, and feeling overworked in the business, particularly after working back at home.
After leaving my corporate job as an IT consultant, which I did across multiple companies and businesses, I've returned to my passion and past-time that is the world of HOSPITALITY.
Using all the business the skills I learned in delivering large corporate projects and running my own small businesses, I work with struggling business owners to ACHIEVE SUCCESS for their business.
I'm super passionate about the world of hospitality and how it functions. I firmly believe it is a cornerstone of our society and without it, the world would not cope. It is our responsibility to ensure GREAT hospitality is given to all customers, staff and business owners too.
It is my ambition to help as many businesses as possible to THRIVE, not just survive in such a competitive market.